2004 May – 2006 February: EXL Service.com (I) Pvt Ltd. (NOIDA )

As back office Customer Support Associate. EXL is an establishment that is dealing in both data processing and voice and is mostly into an Insurance Sector.

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Last Process : Disbursement - Prudential Insurance Process for Cash Surrender of Policies 

                           involving various transactions relating to SSN (Social Security number), POA 

                           (Power of attorney, Both Health and General ) including POA for State of    

                          Pennsylvania,  Transfer of funds involving  5/10  rule of USA and thereby  

                          calculating Federal and State taxes. 

Prior Processes : 1) Prumatic (Prudential Insurance process for addition of policies to Electronic                 

                                                 Fund Transfer, EFT )

                           2) Indexing (Prudential Insurance Process for make & dispatch of Service        

                                                requests to various processes as per client request recieved).