· Developed, implemented and maintained a full HACCP based Food Safety Plan for a food manufacturing facility, achieving HACCP accreditation with NCSI, Woolworths WQA accreditation and an approved export registred dairy processing facility status with AQIS & DFSV.
· Developed and implemented an Internal Audit programme covering all processes and supporting systems of the organisation (26 processes), conducted Internal Audits and managed corrective actions.
· Managed all External Audits from NCSI, DFSV, AQIS, ACO and customers, and managed the implementation of corrective actions.

· Developed, implemented and maintained AQIS Quarantine Approved Premises procedures, achieving approval status for the only QAP outside a metropolitan area.
· Managed a production team within the food industry, achieving production quotas, quality criteria, and minimal customer complaints.

· Documented the production process, thus enhancing and ensuring production standards, and training requirements of staff were achieved and maintained.

· Provided technical and problem solving skills for production processes and quick problem resolution, ensuring minimal downtime.

· Managed staff issues and conflict resolution in the production team, ensuring staff motivation was maintained and minimal absenteeism of staff.

· Designed and implemented baseline management procedures for a multi-national software development facility, achieving and maintaining ISO9001 status, and meeting all software release deadlines and requirements.

· Managed & maintained a software and document configuration management facility to ISO9001 standards for the above company.

· Managed & maintained computing infrastructure for an ISO9001 multi-national software development company, achieving 99% network and resource availability, and no data losses.

· Managed, implemented & maintained a software development and version control environment, with no loss of data or downtime for the above company.

· Documented the production process, thus enhancing and ensuring production standards, and training requirements of staff were achieved and maintained.

· Provided technical and problem solving skills on network, hardware and software with quick problem resolution, ensuring minimal infrastructure downtime.