• Supervision of staff
• Day-to-day operation: 5
• Event: up to 20 (includes contract worker)
• Set vision, target and timeline for all employees
• Manage and assign task and delegate job responsibility to the relevant employee in their respective departments.
• Resolve problems and complex matters in the office and report the incident to the Managing Director and method used to resolve conflict/issue/problem.
• Produce business plan & budget for acquired projects to weight the feasibility of the said project.
• Setup commission structure and discuss with Managing Director and other GM in the company.
• Oversee the following departments:

    1. Admin, Finance & HR

• Coordinate the general administrative issues in the office with 2 assistance
• Create filling system for company (review every 6 months for efficiency and tweak if required)
• Generate monthly report and present to Managing Director to advice on the performance of the company and the possible ways to improve company’s performance
• Review the Accounts Receivable and Accounts Payable and ensure timely collection and payment
• Assess company’s cash flow then advice the company’s Managing Director
• Assess all project’s feasibility to the company conduct a P&L for all project undertaken

    2. Lodge Management & Lodge Development

• Coordinate and ensure smooth running of the lodge with 1 assistance and 3 lodge workers
• Decide on discount percentage available to be given to customers
• Propose repairs and upgrade of the lodge when necessary to Managing Director
• Communicate with customers when problem arises to ensure situation is managed in a manner which is acceptable to both the company and the customer

    3. Training

• Coordinate and ensure smooth running of training with 1 assistance and external moderator ranging from 3 – 20 (depending on the size of participant per training)
• Create the training program customized to the customer’s need and requirements
• Conduct few session during training (debriefing & in-house character profiling)
• Liaison with customer when necessary
• Approve and select external moderator and trainers suitable for the selected training

    4. Event Organization

• Coordinate and ensure smooth running of event with 1 – 2 assistance. The events organize are normally of “charity” purposes and not for profit
• Propose & implement venue, program and event related issues (theme, date, etc) and discuss with Managing Director

• Designed new employee orientation package and established and facilitated all new employee activities and sessions, which provide (for the first time) continuity in all company and benefit information presented verbally and in writing
• Assist Managing Director in budget reconciliation and other forecasting/planning activities
• Assisted in administering a revised employee evaluation program, which allows for improvement on identified problem areas before final evaluation
• Prepare confidential material for grievance and other personnel-related meetings
• Revised & write operating procedure manual, which improved workflow in the company by 25%
• Perform small-scale training for employee & customers
• Organize and coordinate events and outings for employee & company
• MC for events and perform small-scale training and program
• Setup Company accounts & maintains account
• Analyze financial reports and discuss with Managing Director on methods to improve company’s target

• Manage daily operations
• Develop and allocate commission for agents
• Supervise all HR, accounting & administration issues are flowing well

• Worked on in-house software for work purposes, saving RM10,000 in total for software developed
• Setup the network system for a small business network
• Design commission statement layout
• Manage entire company’s account
• Assist in daily operation management